Delivery
How long does delivery take?
Orders are normally delivered within 7 working days across the EU. Products are dispatched by our suppliers and delivery partners, so the exact arrival time may vary by product and destination. Larger pieces may be delivered by appointment.
Do you offer free shipping?
Shipping is free on orders above €250. Below that, a flat rate of €12 applies within the EU. Duties and taxes outside the EU are calculated at customs and paid by the recipient.
Can I track my order?
You receive a tracking link by email as soon as your order is dispatched. If it has not arrived, write to support@housarc.com with your order number.
Products & materials
What materials do you work with?
Our pieces are made in materials such as ceramic, stone, glass, wood, rattan, metal and brass. Each product page lists the material stated by the supplier for that specific piece.
Are the lamps compatible with my country's wiring?
Electrical specifications vary by product. Some pieces are complete lamps, while others are shades only. Please check the individual product page for the fitting, plug, bulb, voltage and what is included.
How should I care for the surfaces?
Wipe glass and metal with a soft, dry cloth. Untreated brass develops a natural patina. Stone, wood and rattan should be kept away from standing water. Where the supplier states specific care instructions, they appear on the product page.
Returns & orders
What is your return policy?
You have a 14-day statutory right of withdrawal from the day you receive your order. You may inspect the piece as you would in a physical store; if its value is reduced by handling beyond that, we may withhold part of the refund. Original packaging is recommended for a safe return but is not an absolute legal requirement. In addition, we offer a voluntary 30-day return window on the same conditions. It does not reduce your statutory rights.
How do I return a piece, and when do I get my money back?
Do not return a piece before contacting us: our suppliers ship from several locations, so we confirm the correct return address for your specific piece by email. Write to support@housarc.com with your order number and we reply within one working day with the address and a return label. After notifying us that you withdraw, send the piece back without undue delay and no later than 14 days from that notification. We refund no later than 14 days after we receive your notice of withdrawal, provided we have received the piece back or documentation that it has been returned. The refund goes to the original payment method.
What if a piece is faulty?
You have 24 months of statutory rights under Danish sale-of-goods law for defects present at delivery. This is a statutory right, not a voluntary HousArc warranty. Write to support@housarc.com with your order number and photos, and we handle it. If we cannot resolve a complaint together, you can bring it to the Danish Consumer Complaints Board via Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg (naevneneshus.dk).
Can I change or cancel an order?
Write to us as soon as possible. Until the order has been dispatched by the supplier we can change the address or cancel it entirely.