Returns & refunds.

You have a 14-day statutory right of withdrawal from the day you receive your order. You may inspect the piece as you would in a physical store; if its value is reduced by handling beyond that, we may withhold part of the refund. Original packaging is recommended for a safe return but is not an absolute legal requirement.

In addition, we offer a voluntary 30-day return window on the same conditions. It does not reduce your statutory rights.

Do not return a piece before contacting us: our suppliers ship from several locations, so we confirm the correct return address for your specific piece by email. Write to support@housarc.com with your order number and we reply within one working day with the address and a return label.

Email customer care to start a return. Include your order number and the piece you wish to return.

After notifying us that you withdraw, send the piece back without undue delay and no later than 14 days from that notification.

We refund no later than 14 days after we receive your notice of withdrawal, provided we have received the piece back or documentation that it has been returned. The refund goes to the original payment method.

If you withdraw from the entire order we also refund the original standard delivery cost. Any extra cost for a delivery method you chose beyond our standard option is not refunded. Return shipping is paid by you, except for faulty or damaged pieces.

You may return part of an order. In that case the original delivery cost is not refunded, since the remaining pieces were still shipped to you.

You have 24 months of statutory rights under Danish sale-of-goods law for defects present at delivery. This is a statutory right, not a voluntary HousArc warranty.

Write to support@housarc.com with your order number and photographs of the piece and packaging.

If we cannot resolve a complaint together, you can bring it to the Danish Consumer Complaints Board via Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg (naevneneshus.dk).