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Customer care

Shipping & delivery.

Clear information about costs, timing and tracking before your order makes its way home.

Delivery time

Orders are normally delivered within 7 working days across the EU. Products are dispatched by our suppliers and delivery partners, so the exact arrival time may vary by product and destination. Larger pieces may be delivered by appointment.

Shipping cost

Shipping is free on orders above €250. Below that, a flat rate of €12 applies within the EU. Duties and taxes outside the EU are calculated at customs and paid by the recipient.

The applicable amount is shown before you complete checkout.

Tracking

You receive a tracking link by email as soon as your order is dispatched. If it has not arrived, write to support@housarc.com with your order number.

Need help?

Write to support@housarc.com with your order number.